Technology & Professional Services Suite
Streamline operations, enhance client satisfaction, and drive growth with a unified platform
In the dynamic landscape of technology and professional services, efficiency and client satisfaction are paramount. This tailored suite combines the robust capabilities of Microsoft Dynamics 365 Business Central with our specialized Customer Feedback and Project Survey embedded applications to provide a comprehensive solution tailored to your needs.
Unified business management
Manage finances, operations, and projects seamlessly with Dynamics 365 Business Central. Gain real-time insights into business performance and project statuses.
Enhanced client feedback
Utilize the Customer Feedback tool to gather actionable insights directly from clients. Implement improvements based on real-time feedback to enhance service delivery.
Comprehensive project evaluation
Deploy Project Survey to assess project outcomes and team performance. Identify areas for improvement and ensure project objectives are met consistently.
What this means for your growth competitiveness operational excellence responsiveness to the market future
Streamline operations across finance and projects
Gain a centralized view of your financials, projects, and service delivery with Dynamics 365 Business Central. Eliminate silos and reduce manual processes with built-in workflows and automation.
Improve billing accuracy and revenue visibility:
Track project time, costs, and invoicing with precision. Ensure accurate billing and recognize revenue in line with milestones, usage, or fixed-fee agreements—ideal for subscription and service-based models.
Standardize project management and delivery:
Establish consistent processes across project planning, execution, and close-out. Empower teams to deliver on time and within scope using tools aligned to the needs of service-centric organizations.
Capture client feedback in real time
Use Customer Feedback to automatically request input at key touchpoints (e.g., onboarding, milestone delivery, renewal). Turn client voice into actionable data.
Measure success post implementation:
Project Survey allows you to gather structured feedback after each project phase or engagement. Understand client satisfaction at a granular level and benchmark performance across teams or projects.
Drive continuous improvement:
Leverage insights from both feedback tools to spot trends, address issues before they escalate, and continuously refine your delivery model.
Make informed, data-driven decisions
Access real-time dashboards that combine operational, financial, and experience data. Empower leadership with metrics that matter—utilization, margin, NPS, project health, and more.
Strengthen client retention and loyalty: Respond faster to client needs and deliver better experiences across the customer lifecycle. Improve transparency, trust, and long-term relationships.
Build a scalable, business-ready stack:
With Microsoft Dynamics 365 Business Central as your ERP foundation and integrated IP tailored for services and tech firms, you’re set up for growth, compliance, and future AI enablement—without needing to rip and replace later.
Why choose Reach for your business transformation
At Reach, we don’t just implement ERP systems—we help businesses transform their financial and operational strategies with AI, automation, and data intelligence.
What makes us different?
Reach is an AI and business applications expert, helping companies harness AI-driven automation, analytics, and intelligent workflows to improve efficiency and drive innovation. With our AI readiness services, businesses gain a structured approach to AI adoption, seamless system integration, and expert guidance to ensure success.
Contact us today to learn how Reach’s AI readiness services can help your business prepare for the future of AI and unlock new opportunities for growth.